Effective Date: 21 January 2026

Sanreek (“we”, “us”, “our”) is committed to protecting the personal information of our clients, website visitors, partners, and stakeholders in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

1. Responsible Party

Sanreek is the responsible party as defined in POPIA and determines the purpose and means of processing personal information.

2. Personal Information We Collect

We may collect and process the following personal information:

• Full names and surnames

• Contact details (email address, phone number, physical address)

• Company or business details

• Website usage data (IP address, browser type, pages visited)

• Any personal information voluntarily provided via contact forms, emails, or service enquiries

We do not knowingly collect personal information from minors without parental or legal guardian consent.

3. Purpose of Collection

Personal information is collected and processed for the following purposes:

• To provide and manage our services

• To communicate with clients and respond to enquiries

• To process quotations, invoices, and payments

• To improve our website and services

• To comply with legal and regulatory obligations

• For marketing purposes (only with consent where required)

4. Lawful Basis for Processing

We process personal information in terms of POPIA under one or more of the following lawful grounds:

• Consent of the data subject

• Performance of a contract

• Compliance with a legal obligation

• Legitimate business interests, provided such interests do not override the rights of the data subject

5. Information Sharing and Disclosure

We do not sell or trade personal information. Personal information may be shared only with:

• Trusted third-party service providers who assist in operating our business (e.g. hosting, payment processors)

• Regulatory or law enforcement bodies where required by law

All third parties are required to maintain appropriate confidentiality and security measures.

6. Data Security

Sanreek takes appropriate, reasonable technical and organisational measures to secure personal information, including:

• Secure servers and hosting environments

• Access control and password protection

• Regular backups and system updates

• Limiting access to personal information to authorised personnel only

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Data Subject Rights

In terms of POPIA, data subjects have the right to:

• Access their personal information

• Request correction or deletion of personal information

• Object to the processing of personal information

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Regulator

Requests can be made in writing using the contact details below.

9. Cookies and Website Usage

Our website may use cookies to improve user experience and analyse website traffic. Users may disable cookies through their browser settings.

10. Direct Marketing

Sanreek will only send direct marketing communications where consent has been obtained or where permitted by law. You may opt out at any time.

11. Cross-Border Data Transfers

Where personal information is transferred outside South Africa, Sanreek ensures that adequate data protection safeguards are in place as required by POPIA.

12. Changes to This Policy

Sanreek reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website.

13. Contact Details

For any questions, concerns, or requests relating to this Privacy Policy or personal information, please contact:

Information Officer
Sanreek
Email: info@sanreek.co.za

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

By using our website or services, you acknowledge that you have read and understood this POPIA Privacy Policy.